Job Description
Launch your career in technology with our comprehensive training program! TechForward Solutions is seeking motivated entry-level IT Support Specialists to join our dynamic team in Washington DC. No prior experience required – we provide all necessary training to transform you into a tech professional. Enjoy competitive compensation, growth opportunities, and a collaborative work environment at the heart of the nation's tech hub.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain computer systems and peripherals
- Document technical procedures and user interactions in ticketing systems
- Assist with cybersecurity best practices implementation
- Collaborate with senior IT staff on complex troubleshooting
- Conduct user training on new technologies and systems
- Participate in ongoing skills development workshops
Qualifications
- High school diploma or equivalent; college degree preferred
- Basic computer literacy and problem-solving aptitude
- Strong communication and customer service skills
- Ability to learn technical concepts quickly
- Valid driver's license (for occasional site visits)
- Passion for technology and continuous learning
- Team player with proactive attitude
- U.S. citizenship or legal work authorization required