Job Description
Launch your career tomorrow with TechForward Solutions! We're seeking passionate entry-level IT Support Specialists to join our dynamic Oakland team. No experience required – we provide comprehensive training to transform your enthusiasm into professional expertise. Enjoy modern workspaces, mentorship from industry veterans, and opportunities for rapid growth. Join a company that invests in its people and values innovation. Apply today and start your journey toward a fulfilling tech career!
Responsibilities
- Provide tier-1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems
- Document IT processes and maintain service ticket systems
- Assist with cybersecurity best practices and data protection protocols
- Collaborate with cross-functional teams to resolve technical challenges
- Participate in continuous training and skill development programs
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic knowledge of Windows/macOS operating systems
- Strong problem-solving and communication skills
- Ability to learn technical concepts quickly
- Customer service mindset with patience and empathy
- Valid California driver's license (for occasional site visits)