Job Description
Launch your tech career tomorrow with TechGrowth Solutions Inc.! We're seeking motivated entry-level professionals to join our dynamic IT support team in sunny California. No prior experience required – just your passion for technology and eagerness to learn. Enjoy comprehensive training, flexible scheduling, and opportunities for rapid advancement in a collaborative environment.
Why Join Us?
- Start immediately with our streamlined onboarding process
- Competitive salary + performance bonuses
- 100% paid certifications (CompTIA A+, Google IT Support)
- Hybrid work model (3 days remote)
- Clear career path to senior roles
Responsibilities
- Provide Tier 1 technical support via phone, chat, and ticketing systems
- Diagnose and resolve hardware/software issues for 500+ employees
- Assist with new employee device setup and account provisioning
- Document troubleshooting procedures and knowledge base articles
- Collaborate with senior engineers on complex escalations
- Participate in daily stand-up meetings and sprint planning
- Complete 15+ hours/month of mandatory training modules
Qualifications
- High school diploma or equivalent (Bachelor's preferred)
- Basic computer literacy (Windows/Mac OS, browsers, MS Office)
- Customer service mindset with problem-solving aptitude
- Ability to lift 15 lbs for equipment maintenance
- US work authorization and reliable transportation
- Availability for on-call rotation (1 weekend/month)
- Pass background check and drug screening
- Willingness to earn CompTIA A+ within 6 months