Job Description
Are you ready to launch your career tomorrow?
Apex Digital Systems is seeking a motivated Entry-Level IT Support Specialist to join our growing team in Austin, Texas. We offer competitive weekly pay, comprehensive training, and a clear path for advancement for those with a passion for technology.
In this role, you will be the first point of contact for our employees, providing top-tier technical support and ensuring our systems run smoothly. No prior experience is necessary—we provide the training!
Why Join Us?
- Weekly Paychecks
- On-the-Job Training
- Growth Opportunities
- Modern Work Environment
Responsibilities
- Provide Tier 1 Technical Support: Troubleshoot hardware, software, and network issues for end-users via phone, email, and in-person.
- System Maintenance: Assist in the daily maintenance and monitoring of our IT infrastructure to ensure optimal performance.
- User Assistance: Onboard new employees by setting up their workstations and accounts.
- Documentation: Maintain accurate records of incidents, solutions, and system configurations.
- Hardware Support: Perform basic inventory management and assist with the repair or replacement of office equipment.
- Collaboration: Work closely with senior IT staff to resolve complex technical challenges.
Qualifications
- Education: High School Diploma or GED required; Associate’s degree in IT or Computer Science is a plus.
- Experience: No prior professional experience required; a strong aptitude for learning is essential.
- Technical Skills: Basic understanding of operating systems (Windows, macOS) and internet protocols.
- Communication: Excellent verbal and written communication skills with a customer-centric attitude.
- Reliability: Must be punctual, dependable, and able to work full-time hours.
- Problem Solving: Ability to think logically and troubleshoot basic technical problems.