Job Description
Join our innovative Oakland team and launch your tech career tomorrow! TechForward Solutions is seeking motivated entry-level professionals to provide exceptional IT support in a dynamic environment. No experience? No problem – we value potential and provide comprehensive training. Enjoy competitive benefits, flexible scheduling, and opportunities for rapid advancement. Be part of a company that invests in its people and drives technological innovation.
Responsibilities
- Provide tier-1 technical support for hardware, software, and network issues
- Install, configure, and maintain computer systems and peripherals
- Document IT processes and create user training materials
- Collaborate with senior IT staff on system upgrades and security protocols
- Manage helpdesk ticketing system with SLA adherence
- Assist with cybersecurity best practices implementation
- Support office equipment maintenance and inventory management
Qualifications
- High school diploma or equivalent; Associate's degree preferred
- Basic knowledge of Windows/macOS operating systems
- Strong problem-solving and communication skills
- Ability to work independently and as part of a team
- Customer service mindset with patience and empathy
- Willingness to learn new technologies through training
- Valid California driver's license (occasional off-site support required)