Job Description
Launch your career in technology with TechSolutions Inc.! We're seeking motivated Entry Level IT Support Specialists to join our dynamic team in Cleveland, OH. This is your chance to gain hands-on experience in a fast-paced environment while supporting cutting-edge solutions. No prior experience required – just a passion for technology and eagerness to learn. Enjoy comprehensive training, competitive benefits, and a clear path for growth. Start your journey tomorrow!
Responsibilities
- Provide technical assistance to employees via phone, email, and in-person support
- Install, configure, and troubleshoot hardware/software systems
- Document IT issues and resolutions in ticketing systems
- Collaborate with senior IT staff on network maintenance projects
- Assist with cybersecurity best practices implementation
- Support office equipment setup and maintenance
Qualifications
- Associate's degree or equivalent experience in IT/Computer Science
- Basic knowledge of Windows/macOS operating systems
- Strong problem-solving and communication skills
- Ability to work independently and as part of a team
- Customer service mindset with patience and professionalism
- Willingness to obtain relevant certifications (CompTIA A+ preferred)