Job Description
We are looking for a motivated Entry Level IT Support Specialist to join our dynamic team in Albuquerque. This is an excellent opportunity for recent graduates or career changers looking to launch a career in technology. You will be the first point of contact for our clients, troubleshooting hardware and software issues, and ensuring our digital infrastructure runs smoothly.
Why Join Us?
• Immediate Start: Onboard this week and begin contributing from day one.
• No Experience Necessary: We provide comprehensive training on our proprietary ticketing systems.
• Growth Path: Clear roadmap to Senior Systems Administrator and IT Manager roles.
Responsibilities
- Troubleshoot & Resolve: Diagnose and fix hardware, software, and network issues for end-users via phone and remote access.
- Client Support: Provide exceptional technical support and customer service to maintain high client satisfaction scores.
- System Maintenance: Assist in the installation, configuration, and maintenance of desktops, laptops, printers, and peripherals.
- Documentation: Maintain accurate records of incidents, resolutions, and technical configurations in our ticketing system.
- Inventory Management: Track computer assets, software licenses, and spare parts to ensure optimal stock levels.
- Network Assistance: Help maintain local area network (LAN) integrity and troubleshoot Wi-Fi connectivity issues.
Qualifications
- Education: High school diploma or GED required; Associate’s degree in Computer Science or IT preferred.
- Technical Basics: Familiarity with Windows operating systems (10/11) and basic knowledge of Microsoft Office Suite.
- Problem Solving: Strong analytical thinking and the ability to explain complex technical concepts to non-technical users.
- Communication: Excellent verbal and written communication skills.
- Availability: Must be available to work full-time, Monday through Friday.
- Passion: A genuine interest in learning new technologies and keeping up with industry trends.