Job Description
Launch Your IT Career with Apex Digital Solutions
Are you passionate about technology and looking to kickstart your career in the IT industry? Apex Digital Solutions is seeking a motivated Entry Level IT Support Specialist to join our dynamic team in Seattle. We value curiosity, continuous learning, and problem-solving over years of experience. If you have a knack for technology and a desire to grow, we want to meet you.
Why Join Our Team?
- Career Growth: Comprehensive training program designed for career changers and recent graduates.
- Modern Tech Stack: Work with the latest hardware and software in a cutting-edge environment.
- Collaborative Culture: Join a diverse team of professionals dedicated to innovation.
Job Summary
As an Entry Level IT Support Specialist, you will be the first point of contact for our internal employees, providing technical assistance and ensuring our digital infrastructure runs smoothly. You will learn from senior engineers while handling real-world technical challenges.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware, software, and network issues.
- Manage and track incoming IT support tickets using our Help Desk ticketing system.
- Assist in the installation, configuration, and maintenance of workstations, laptops, and peripherals.
- Respond to user inquiries via phone, email, and in-person in a professional and timely manner.
- Collaborate with senior IT staff to perform routine system upgrades and patch management.
- Document technical issues and resolutions to maintain a knowledge base for the team.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent military/technical experience).
- Basic understanding of networking concepts (LAN, WAN, Wi-Fi, and TCP/IP).
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent written and verbal communication skills.
- Familiarity with Microsoft Office Suite (Word, Excel, Outlook) is a plus.
- A valid driver’s license and willingness to travel to different office locations if necessary.