Job Description
Launch your IT career with TechNova Solutions Inc., a leading technology innovator in San Diego's thriving tech hub. We're seeking passionate entry-level professionals to join our dynamic IT support team and contribute to cutting-edge projects that shape the future of digital transformation. This immediate opening offers hands-on experience in enterprise systems, network administration, and cybersecurity within a collaborative, mentor-driven environment. If you're eager to grow your skills while making tangible impact, apply now!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Install, configure, and maintain desktops, laptops, and peripherals
- Monitor and troubleshoot system performance issues using diagnostic tools
- Document technical procedures and maintain knowledge base articles
- Collaborate with cross-functional teams on IT infrastructure projects
- Assist with cybersecurity protocols and vulnerability assessments
- Deliver user training on new technologies and system updates
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Jira)
- Strong problem-solving skills and customer service orientation
- CompTIA A+ or Network+ certification preferred (not required)
- Ability to lift 30lbs and work in server environments
- Valid driver's license required for occasional equipment transport