Job Description
Are you passionate about technology and looking to kickstart your career in the fast-paced world of IT? TechNova Solutions is urgently hiring Entry Level IT Support Specialists in San Antonio, TX! We are looking for driven individuals with a knack for problem-solving and a desire to learn the ins and outs of enterprise systems.
Join a dynamic team where you will gain hands-on experience with the latest hardware and software technologies. If you are ready to take the next step in your professional journey, we want to hear from you.
Responsibilities
- Provide Tier 1 Helpdesk Support: Assist end-users with technical issues via phone, email, and in-person.
- System Maintenance: Install, configure, and troubleshoot desktops, laptops, and peripherals.
- Network Assistance: Monitor local area networks (LAN) and wide area networks (WAN) for connectivity issues.
- Documentation: Maintain accurate logs and documentation of all technical support tickets and resolutions.
- Software Deployment: Assist in the deployment of software updates and security patches.
Qualifications
- Education: Associate’s degree in Information Technology, Computer Science, or related field (Bachelor’s preferred).
- Experience: 0-2 years of experience or a strong internship in a technical support role.
- Technical Skills: Basic knowledge of Windows, Linux, or macOS operating systems.
- Networking: Familiarity with TCP/IP protocols and basic network troubleshooting.
- Soft Skills: Excellent verbal and written communication skills with a customer-first attitude.
- Availability: Ability to work flexible hours and be available for on-call rotation.