Job Description
Launch Your Tech Career in San Antonio! We're urgently seeking motivated Entry Level IT Support Specialists to join our dynamic team at TechSolutions Inc. This is your opportunity to gain hands-on experience in a fast-paced environment while supporting cutting-edge technology infrastructure. We provide comprehensive training, mentorship, and clear career progression paths for dedicated candidates.
Our San Antonio office fosters innovation and collaboration, offering competitive benefits including health insurance, 401(k) matching, and professional development stipends. If you're passionate about technology and eager to grow, apply today!
Responsibilities
- Provide first-level technical support for hardware, software, and network issues via phone, email, and chat
- Install, configure, and troubleshoot Windows 10/11 workstations and peripheral devices
- Document all IT incidents, resolutions, and asset management activities
- Collaborate with senior IT staff on system upgrades and security protocols
- Assist with user account management and access control procedures
- Conduct basic network diagnostics and connectivity troubleshooting
- Participate in IT asset inventory and lifecycle management
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with Windows operating systems and Microsoft Office suite
- Strong problem-solving and analytical skills
- Excellent written and verbal communication abilities
- Customer service mindset with patience and empathy
- Ability to prioritize tasks and manage multiple requests
- CompTIA A+ certification preferred (not required)