Job Description
We are urgently hiring a passionate Entry Level IT Support Specialist to join our dynamic team in Sacramento, CA. If you are a recent graduate or an aspiring IT professional looking to launch your career, this is the perfect opportunity for you. At NexGen Tech Solutions, we pride ourselves on our innovative culture and our commitment to employee growth.
In this role, you will be the technical face of our support team, ensuring our internal and external clients receive top-tier service while troubleshooting and resolving a wide range of IT challenges.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware, software, and network issues.
- Assist in the setup, configuration, and maintenance of workstations, printers, and peripherals.
- Monitor and respond to help desk tickets in a timely and professional manner.
- Install, update, and patch operating systems and essential business applications.
- Document technical issues and resolutions in the ticketing system for future reference.
- Collaborate with senior IT staff to resolve complex technical challenges.
- Conduct regular IT hygiene checks to ensure system security and performance.
Qualifications
- High school diploma or equivalent (Associate’s degree in Computer Science or related field preferred).
- Familiarity with Microsoft Windows and Office Suite (Word, Excel, Outlook).
- Basic understanding of computer hardware components and networking concepts.
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent written and verbal communication skills.
- Willingness to obtain industry-recognized certifications (CompTIA A+ is a plus).
- Valid driver’s license and willingness to travel between office locations if required.