Job Description
Join TechSolutions Inc. and start your IT career tomorrow! We're seeking motivated entry-level professionals for our remote IT Support Specialist role based in San Antonio. This is your chance to launch a tech career with comprehensive training and growth opportunities. Work remotely while supporting our clients' technology infrastructure and making an immediate impact.
Responsibilities
- Provide Tier 1 technical support via phone, chat, and email for hardware/software issues
- Install, configure, and troubleshoot Windows/macOS systems and peripherals
- Document support tickets and maintain accurate knowledge base entries
- Collaborate with senior engineers to resolve complex technical problems
- Monitor system health and perform routine maintenance tasks
- Train users on new technologies and best practices
- Adhere to IT security protocols and compliance standards
Qualifications
- High school diploma or equivalent; relevant certifications (A+, CompTIA) preferred
- Basic knowledge of networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Ability to work independently in a remote environment
- Proficiency with Microsoft Office 365 and cloud platforms
- Customer service mindset with patience and empathy
- Quick learner with adaptability to new technologies