Job Description
Launch your tech career with TechCorp Solutions! We're seeking enthusiastic Entry Level IT Support Specialists to join our remote-first team based in Atlanta, GA. No prior experience required – we provide comprehensive training to help you thrive. Enjoy flexible remote work while building essential skills in system administration, troubleshooting, and customer service. Join 200+ professionals who started their journey with us!
Responsibilities
- Provide remote technical support via phone, chat, and email for hardware/software issues
- Diagnose and resolve network connectivity problems and system malfunctions
- Assist with software installations, updates, and security protocols
- Document all troubleshooting steps and customer interactions in CRM systems
- Collaborate with senior engineers on complex technical escalations
- Contribute to knowledge base articles for internal and external use
- Participate in weekly training sessions to expand technical expertise
Qualifications
- High school diploma or equivalent (college degree preferred but not required)
- Basic understanding of computer systems and Windows/Mac OS
- Excellent written and verbal communication skills
- Strong problem-solving abilities and attention to detail
- Comfortable learning new technologies through self-study
- Reliable internet connection and quiet home office space
- Ability to work independently while collaborating with remote teams
- Must be authorized to work in the United States