Job Description
We are seeking passionate individuals to join our dynamic team as an Entry Level IT Support Specialist. This is a fantastic opportunity for recent graduates or career changers looking to break into the technology sector with no prior experience required.
At Apex Digital Solutions, we prioritize growth and mentorship. You will receive comprehensive, hands-on training to become a certified IT professional.
Why You Should Apply:
- Urgent Hiring: Immediate start available for the right candidate.
- Flexible Work: Remote and Hybrid options available.
- Competitive Pay: Salary commensurate with experience.
Don't miss this chance to kickstart your career in technology!
Responsibilities
- Provide first-level technical support to employees regarding hardware and software issues.
- Troubleshoot and resolve network connectivity problems efficiently.
- Assist in the deployment and configuration of new workstations and peripherals.
- Maintain accurate and up-to-date documentation of all technical issues and resolutions.
- Collaborate with senior technicians to escalate complex incidents.
- Perform routine system maintenance and updates.
- Monitor helpdesk tickets and response times to ensure SLA compliance.
Qualifications
- High school diploma or GED required.
- Basic understanding of computer operating systems (Windows, Mac).
- Strong problem-solving skills and attention to detail.
- Excellent verbal and written communication skills.
- Ability to work well in a team environment.
- Willingness to learn and adapt to new technologies.
- Reliable internet connection (for remote candidates).