Job Description
Start your tech career tomorrow with TechNova Solutions! We're hiring motivated entry-level IT Support Specialists to join our remote-first team. Perfect for recent graduates or career-changers, this role offers comprehensive training and a clear growth path. Enjoy flexible work arrangements while building foundational skills in network administration, cybersecurity, and cloud technologies. Our collaborative culture values innovation and professional development, with opportunities to earn certifications like CompTIA A+ and Google IT Support Professional Certificate.
Responsibilities
- Provide remote technical support via phone, chat, and ticketing systems for hardware/software issues
- Diagnose and resolve network connectivity problems, system crashes, and application errors
- Install, configure, and maintain Windows/macOS operating systems and productivity software
- Document troubleshooting procedures and create knowledge base articles
- Collaborate with senior engineers on infrastructure projects and system upgrades
- Monitor security protocols and implement best practices for data protection
- Participate in 24/7 on-call rotation (1 week/month) for critical system issues
Qualifications
- High school diploma or equivalent; Associate/Bachelor's degree in IT preferred
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Experience with Windows 10/11 and macOS operating systems
- Familiarity with helpdesk tools (ServiceNow, Jira, Zendesk)
- Strong problem-solving abilities and customer service mindset
- Excellent written and verbal communication skills
- Ability to learn quickly and adapt to new technologies
- CompTIA A+ certification or willingness to obtain within 6 months