Job Description
Are you ready to launch your career in technology?
Nexus Tech Solutions is a fast-growing IT consulting firm based in Raleigh, NC, and we are hiring immediately for our Entry Level IT Support team. We believe in nurturing raw talent and providing world-class training for those ready to excel in the tech industry.
As an Entry Level IT Specialist, you will be the first point of contact for our internal and external clients, ensuring seamless technology operations. If you are passionate about problem-solving, gadgets, and helping others, we want to meet you.
Why Join Us?
- Immediate Start: Don't wait months for a background check—join our team this week.
- Competitive Pay: Earn $45k–$60k starting with annual performance reviews.
- Career Growth: Clear path to Senior IT roles, SysAdmin, or Network Engineering.
- Modern Environment: Work in a collaborative, hybrid-friendly office in downtown Raleigh.
Key Duties:
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and in-person.
- Diagnose and resolve hardware (PCs, laptops, printers) and software issues.
- Assist with network troubleshooting and Wi-Fi connectivity problems.
- Maintain accurate documentation of all IT tickets and resolutions.
- Perform regular software updates and security patching on company devices.
- Collaborate with the senior IT team to improve internal systems and processes.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
- Familiarity with Microsoft Office Suite and basic operating systems (Windows/macOS).
- Strong problem-solving skills and logical thinking abilities.
- Excellent written and verbal communication skills.
- Ability to work independently and prioritize multiple tasks in a fast-paced environment.
- CompTIA A+ certification is a plus but not required for entry-level candidates.