Job Description
Launch Your Career in Tech with Us
Are you looking for an entry-level IT job in Raleigh that offers real growth and hands-on experience? Apex Digital Solutions is seeking a motivated IT Support Specialist to join our innovative team. We pride ourselves on being a near me employer that values talent over tenure, making this the perfect opportunity for recent graduates or career changers ready to break into the tech industry.
In this role, you will be the first point of contact for our internal clients, ensuring that our office technology runs smoothly. You will work alongside seasoned engineers who are eager to mentor you as you develop your technical skills in network administration, hardware repair, and software troubleshooting.
Why Join Apex Digital?
- Competitive salary and comprehensive benefits package.
- Flexible working hours and a modern office environment in the heart of Raleigh.
- Clear career path from Support to Systems Administration.
- Opportunity to work with cutting-edge enterprise technology.
Your Impact
As a Junior IT Specialist, you will play a crucial role in maintaining our company's IT infrastructure, ensuring our team stays productive and connected.
Responsibilities
- Provide first-level technical support to employees via phone, email, and in-person for hardware and software issues.
- Assist in the deployment and configuration of new workstations and peripherals.
- Monitor network performance and troubleshoot connectivity issues for the Raleigh office.
- Maintain accurate records of IT incidents and resolutions in the helpdesk ticketing system.
- Collaborate with the IT Manager to implement software updates and security patches.
- Perform regular inventory checks of IT assets and manage equipment lifecycle.
- Conduct basic training sessions for staff on new software tools and security protocols.
Qualifications
- Education: High school diploma or GED required; Associate’s degree in Computer Science or IT is a plus.
- Experience: No prior professional IT experience required; internship experience is a strong advantage.
- Technical Skills: Basic understanding of Windows and macOS operating systems; familiarity with MS Office suite.
- Soft Skills: Excellent problem-solving abilities and a customer-service oriented mindset.
- Communication: Strong verbal and written communication skills to interact with diverse teams.
- Availability: Ability to work occasional evenings or weekends as needed for system maintenance.