Job Description
Join our dynamic team as an Entry-Level IT Support Specialist in Raleigh, NC! We're urgently hiring motivated individuals with no prior experience to launch their tech careers. This is your opportunity to gain hands-on experience in a supportive environment while serving diverse clients. Our comprehensive training program ensures rapid skill development, and we offer competitive benefits including health insurance and 401(k) matching. If you're passionate about technology and eager to grow, apply now!
Responsibilities
- Provide first-level technical support via phone, email, and chat
- Diagnose and resolve hardware/software issues
- Assist with network connectivity and security protocols
- Document incidents and maintain service records
- Collaborate with senior team members on complex issues
- Participate in ongoing training and skill development
Qualifications
- High school diploma or equivalent required
- Basic computer literacy and internet navigation skills
- Strong problem-solving and communication abilities
- Ability to learn technical concepts quickly
- Customer service mindset with patience and empathy
- Valid driver's license and reliable transportation