Job Description
Are you passionate about technology and looking to launch your career in the IT industry? Apex Systems is seeking a motivated and eager Entry Level IT Support Specialist to join our dynamic team in Phoenix, Arizona. We pride ourselves on fostering a culture of continuous learning and innovation, offering a comprehensive training program and a clear trajectory for professional advancement.
In this role, you will be the first point of contact for technical assistance, ensuring our clients and employees have the tools they need to succeed. If you are ready to turn your tech interest into a rewarding career, we want to hear from you.
Responsibilities
- Provide Tier 1 technical support to internal employees and external clients via phone, email, and in-person.
- Diagnose and resolve hardware and software issues, including printer setup, network connectivity, and OS troubleshooting.
- Assist in the deployment, configuration, and maintenance of new workstations, laptops, and peripherals.
- Maintain accurate and up-to-date documentation of technical issues, tickets, and resolutions.
- Collaborate with senior IT staff to improve system performance and user experience.
- Participate in regular team meetings and training sessions to stay current with technology trends.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent professional experience).
- Basic understanding of networking concepts, operating systems (Windows/Linux), and hardware components.
- Strong problem-solving skills and the ability to troubleshoot complex issues logically.
- Excellent written and verbal communication skills with a focus on customer service.
- Willingness to obtain industry certifications (e.g., CompTIA A+, Network+) during employment.