Job Description
Are you ready to launch your career in technology? Apex Digital Systems is urgently hiring Entry Level IT Support Specialists to join our innovative team in Philadelphia, PA.
We are a fast-paced technology firm dedicated to delivering top-tier digital solutions. We believe in nurturing talent and are looking for recent graduates and career changers who are eager to learn. If you have a passion for problem-solving and want to work in a dynamic environment, we want to meet you.
Why Join Us?
- Comprehensive training program for entry-level candidates.
- Opportunity for rapid career advancement.
- Modern office environment in Center City Philadelphia.
- Competitive benefits package including health insurance and retirement plans.
Responsibilities
- Provide tier 1 technical support to internal employees via phone, email, and in-person.
- Diagnose and resolve hardware and software issues on Windows and Mac operating systems.
- Manage and maintain IT asset inventory and assist in the deployment of new workstations.
- Configure network peripherals, printers, and security equipment.
- Monitor system performance and assist in troubleshooting network connectivity issues.
- Document all technical issues and resolutions in the ticketing system (ServiceNow/Jira).
- Collaborate with senior IT staff to implement software updates and security patches.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent professional experience).
- Basic understanding of computer architecture, operating systems, and networking concepts.
- Strong analytical and problem-solving skills with a keen attention to detail.
- Excellent verbal and written communication skills to explain technical concepts to non-technical users.
- Willingness to obtain industry certifications such as CompTIA A+.
- Ability to work full-time hours and adapt to a fast-paced environment.