Job Description
Are you passionate about technology and looking to kickstart your career in the heart of Philadelphia? TechNova Solutions is seeking a motivated and eager **Entry Level IT Support Specialist** to join our dynamic IT department.
In this pivotal role, you will be the first point of contact for our internal employees, troubleshooting hardware, software, and network issues with patience and expertise. We pride ourselves on our collaborative culture and are looking for someone who is hungry to learn and ready to grow. We offer a comprehensive training program, mentorship from senior engineers, and a clear trajectory for professional advancement. If you are ready to turn your technical curiosity into a rewarding career, we want to meet you.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware, software, and network connectivity issues.
- Assist in the deployment, configuration, and maintenance of end-user devices (laptops, printers, mobile devices).
- Monitor system performance and respond to alerts to ensure high availability of services.
- Document technical issues and resolutions in the IT ticketing system to maintain knowledge bases.
- Collaborate with the IT team to implement new software patches, updates, and security measures.
- Conduct basic network diagnostics and cable management for office infrastructure.
- Support the execution of annual user onboarding and offboarding processes.
Qualifications
- High school diploma or equivalent; Associate degree in Computer Science or Information Technology preferred.
- Basic understanding of computer hardware components and operating systems (Windows/macOS).
- Familiarity with networking concepts (TCP/IP, DNS, DHCP) is a strong plus.
- Strong problem-solving skills and a high attention to detail.
- Excellent communication skills, both written and verbal, to interact with non-technical staff.
- Willingness to obtain relevant certifications (e.g., CompTIA A+) within 12 months of employment.
- A valid driver's license and willingness to travel to offsite locations when necessary.