Job Description
Join our dynamic IT team in Philadelphia and launch your tech career immediately! TechSolve Solutions is seeking motivated Entry-Level IT Support Specialists to provide critical technical assistance to our growing client base. This is your chance to gain hands-on experience in a fast-paced environment while working with cutting-edge technologies. We offer comprehensive training, mentorship, and clear pathways for career advancement. Perfect for recent graduates or career changers with basic IT knowledge!
Responsibilities
- Provide tier-1 technical support via phone, email, and remote assistance
- Install, configure, and troubleshoot hardware/software systems
- Manage user accounts, permissions, and access controls
- Document technical issues and resolutions in ticketing systems
- Assist with network monitoring and basic security protocols
- Collaborate with senior engineers on complex technical projects
- Conduct routine system maintenance and updates
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/Linux operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- CompTIA A+ certification (or willingness to obtain)
- Ability to lift 25 lbs for equipment installation
- Valid driver's license for occasional on-site visits