Job Description
Join our dynamic team as an Entry-Level IT Support Specialist and launch your career in technology! At TechSolutions Inc., we're committed to nurturing fresh talent and providing hands-on experience in a fast-paced, collaborative environment. You'll work with cutting-edge systems while supporting our clients' digital transformation. If you're passionate about technology and eager to grow, this is your opportunity to make an impact.
Responsibilities
- Provide technical support via phone, email, and in-person for hardware/software issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Assist with network troubleshooting and basic security protocols
- Create and maintain user documentation and knowledge base articles
- Collaborate with senior team members on IT infrastructure projects
- Monitor system performance and escalate complex issues appropriately
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Ability to work independently and prioritize tasks
- CompTIA A+ certification preferred but not required
- Valid driver's license for occasional on-site support