Job Description
Join our dynamic team as an Entry-Level IT Support Specialist with comprehensive paid training! We're urgently hiring motivated individuals in New York to launch their careers in technology. No prior experience required – we provide all the training needed to succeed. Enjoy competitive compensation, career advancement opportunities, and a collaborative work environment. Perfect for recent graduates or career changers passionate about technology and customer service. Apply today to secure your spot in our next training cohort!
Responsibilities
- Provide technical support to resolve hardware/software issues via phone, email, and in-person
- Install, configure, and troubleshoot desktops, laptops, and network equipment
- Document IT processes and maintain accurate service request logs
- Collaborate with senior technicians to resolve complex technical problems
- Participate in ongoing training programs to enhance technical skills
- Assist with cybersecurity best practices implementation
- Support office equipment maintenance and user account management
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and troubleshooting skills
- Strong problem-solving and analytical abilities
- Excellent communication and customer service skills
- Ability to learn technical concepts quickly through training
- Valid driver's license (for occasional off-site support)
- Willingness to work flexible hours including occasional weekends
- Passion for technology and continuous learning