Job Description
Launch your career in technology with our comprehensive paid training program! TechGrowth Solutions Inc. is seeking motivated entry-level professionals for our fully remote IT Support Specialist position based in Minneapolis. No prior experience required – we provide all necessary training to transform you into a tech expert. Enjoy competitive compensation, full benefits, and a flexible remote work environment while building foundational skills in network administration, cybersecurity, and cloud technologies.
This role offers a clear growth path into senior positions with increasing responsibilities and salary potential. Join our innovative team and gain hands-on experience working with Fortune 500 clients while advancing your career from day one.
Responsibilities
- Provide remote technical support via phone, chat, and ticketing systems for enterprise clients
- Diagnose and resolve hardware/software issues including OS, networking, and security protocols
- Document technical procedures and create knowledge base articles
- Collaborate with senior engineers on complex system implementations
- Participate in ongoing training modules covering AWS, Azure, and cybersecurity fundamentals
- Monitor system health and proactively address potential vulnerabilities
- Support digital transformation initiatives for key accounts
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy with willingness to learn technical concepts
- Strong problem-solving abilities and attention to detail
- Excellent verbal/written communication skills
- Self-motivated with ability to work independently in remote setting
- Customer service mindset with patience and empathy
- Reliable internet connection and dedicated home office space
- U.S. work authorization required