Job Description
Launch your tech career with NexusTech Solutions' comprehensive paid training program! We're seeking motivated individuals with no prior experience to join our award-winning IT Support team. Enjoy 100% remote work flexibility while mastering in-demand skills like cloud infrastructure, cybersecurity fundamentals, and system administration through our immersive 12-week curriculum. Our graduates consistently advance to roles with 30% salary growth within 18 months. Benefit from dedicated mentorship, cutting-edge certification prep, and a supportive culture that celebrates continuous learning. Join over 500 professionals who transformed their careers through our program.
Responsibilities
- Provide remote technical support for enterprise clients via phone, chat, and ticketing systems
- Diagnose and resolve hardware/software issues including OS, networking, and cloud services
- Document all interactions using ITSM best practices and knowledge base protocols
- Collaborate with senior engineers on complex system implementations and migrations
- Participate in rotational training across IT domains (security, infrastructure, DevOps)
- Contribute to process improvement initiatives for customer experience metrics
- Obtain industry certifications (CompTIA A+, Azure Fundamentals) during program
Qualifications
- High school diploma or equivalent; college degree preferred but not required
- Zero technical experience necessary – we provide all training
- Strong problem-solving abilities and natural curiosity about technology
- Excellent written and verbal communication skills
- Self-motivated with ability to learn independently in remote environment
- Basic computer literacy (typing, internet navigation, file management)
- Reliable high-speed internet connection and dedicated home workspace
- Authorization to work in United States without sponsorship