Job Description
Join our dynamic team at TechSolutions Inc. as an Entry-Level IT Support Specialist! We're seeking motivated individuals with a passion for technology to launch their careers through our comprehensive paid training program. No prior experience required – we'll equip you with the skills to thrive in a fast-paced tech environment. Enjoy competitive benefits, mentorship from industry experts, and clear pathways to advancement. Apply now and transform your future with one of Pennsylvania's leading tech employers!
Responsibilities
- Provide technical support to resolve hardware/software issues via phone, email, and in-person
- Install, configure, and troubleshoot desktops, laptops, and network equipment
- Document support tickets and maintain accurate records in service management systems
- Collaborate with senior technicians to resolve complex technical challenges
- Assist in cybersecurity protocols and data protection initiatives
- Participate in continuous training to stay updated on emerging technologies
- Support office automation systems and peripheral devices
Qualifications
- High school diploma or equivalent; technical certifications a plus
- Strong problem-solving abilities and analytical thinking
- Excellent verbal and written communication skills
- Basic familiarity with Windows/macOS operating systems
- Ability to learn technical concepts quickly through structured training
- Customer service mindset with patience and empathy
- Willingness to work flexible hours including occasional weekends
- Valid driver's license may be required for on-site support