Job Description
Launch your tech career with paid training and immediate hire opportunities! TechGrow Solutions is seeking motivated Entry-Level IT Support Specialists for fully remote positions based in Albuquerque, NM. No prior experience required – we provide comprehensive paid training to equip you with essential IT skills. Enjoy competitive compensation, flexible remote work, and career growth opportunities. Join our innovative team and transform your passion for technology into a professional career today!
Responsibilities
- Provide remote technical support to clients via phone, email, and chat
- Install, configure, and troubleshoot hardware/software systems
- Document support tickets and maintain accurate technical records
- Collaborate with senior engineers to resolve complex issues
- Participate in ongoing training modules to enhance technical skills
- Monitor system performance and implement security protocols
- Deliver exceptional customer service with clear communication
Qualifications
- High school diploma or equivalent; college degree preferred
- Strong problem-solving abilities and attention to detail
- Basic computer literacy and internet proficiency
- Excellent verbal/written communication skills
- Self-motivated with ability to work independently remotely
- Willingness to learn new technologies through paid training
- Must have reliable high-speed internet connection