Job Description
Launch your career in technology with our comprehensive paid training program! We're urgently seeking motivated individuals in Baltimore, MD with no prior experience to join our IT Support team. At TechNova Solutions, we believe in nurturing talent through hands-on training and mentorship from industry experts. You'll gain certifications in network administration, cybersecurity fundamentals, and cloud technologies while earning a competitive salary. This is your opportunity to transition into a high-demand field with zero upfront costs.
Our 12-week intensive training curriculum covers everything from hardware troubleshooting to customer service excellence, ensuring you're job-ready upon completion. Full benefits package included after training completion.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance
- Install and configure hardware/software systems across client environments
- Document technical issues and resolutions using ticketing systems
- Collaborate with senior engineers on complex network solutions
- Conduct routine system maintenance and security updates
- Deliver exceptional customer service with clear communication
- Participate in ongoing skills development workshops
Qualifications
- No prior IT experience required – enthusiasm to learn is essential
- High school diploma or equivalent required (college preferred)
- Basic computer literacy and familiarity with Windows OS
- Strong problem-solving and analytical abilities
- Excellent verbal/written communication skills
- Ability to work flexible hours including occasional weekends
- Valid driver's license for on-site support visits
- Pass background and drug screening