Job Description
Join our award-winning team as an Entry-Level IT Support Specialist and kickstart your tech career with comprehensive paid training! We're seeking motivated individuals in Las Vegas to join our fully remote program where you'll gain hands-on experience in enterprise IT systems, network security, and cloud technologies. No prior experience required – we provide all necessary certifications and mentorship. Enjoy flexible remote work, competitive benefits, and clear growth pathways into senior technical roles.
What We Offer:
- 4-week paid training program covering CompTIA A+, Azure Fundamentals, and cybersecurity basics
- Full-time remote position with flexible hoursHealth insurance, 401(k) matching, and professional development stipend
- Direct mentorship from senior engineers
- Guaranteed interview for promotion after 12 months
Responsibilities
- Provide Tier 1 technical support via phone, chat, and remote desktop for internal and external clients
- Diagnose hardware/software issues using ticketing systems (ServiceNow/Jira)
- Deploy and configure cloud-based solutions (Microsoft 365, AWS)
- Document SOPs and troubleshooting guides in knowledge base
- Participate in weekly training sessions and certification bootcamps
- Collaborate with cross-functional teams during system upgrades
- Maintain security compliance standards (SOC2, HIPAA)
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving and customer service aptitude
- Ability to learn technical concepts quickly
- Self-motivated with excellent time management
- Reliable home office setup with high-speed internet
- Passion for technology and continuous learning