Job Description
Launch your tech career with our comprehensive paid training program! No experience required – we provide all the skills you need to succeed in high-demand IT roles. Join our New York-based team and transform your passion for technology into a professional career with competitive benefits, growth opportunities, and mentorship from industry experts.
Why Choose TechLaunch Careers?
• 12-week paid training program covering networking, cybersecurity, and cloud fundamentals
• Guaranteed full-time position upon successful completion
• Health insurance, 401(k) matching, and paid time off
• Ongoing professional development and certification support
Responsibilities
- Provide Tier 1 technical support to corporate clients
- Diagnose and resolve hardware/software issues remotely
- Document incident tickets and maintain service logs
- Collaborate with senior engineers on complex troubleshooting
- Participate in cross-departmental IT projects
- Train end-users on new systems and protocols
- Adhere to ITIL best practices and security policies
Qualifications
- No prior technical experience required
- High school diploma or equivalent (college preferred)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Basic computer literacy (Windows/Mac OS)
- Willingness to obtain CompTIA A+ certification
- Ability to work flexible hours including occasional weekends
- Valid driver's license for on-site support