Job Description
Launch your tech career with TechNova Solutions! We're seeking motivated entry-level candidates for our comprehensive IT Support Specialist training program. No prior experience required – we provide paid, hands-on training to transform your passion into professional expertise. Join our dynamic Portland team and gain valuable skills in network administration, cybersecurity fundamentals, and client support while earning competitive pay. This is your gateway to a thriving career in one of Oregon's fastest-growing tech sectors.
Responsibilities
- Provide Tier 1 technical support to internal and external clients via phone, email, and chat
- Install, configure, and troubleshoot hardware/software systems including Windows/Linux environments
- Document technical issues and resolutions using ticketing systems
- Assist with network monitoring and basic security protocols
- Collaborate with senior engineers on complex technical escalations
- Participate in continuous training programs to expand technical knowledge
Qualifications
- High school diploma or equivalent (technical certification preferred but not required)
- Basic familiarity with computer hardware/software concepts
- Strong problem-solving and analytical thinking abilities
- Excellent written and verbal communication skills
- Ability to learn technical concepts quickly through structured training
- Customer service mindset with patience and empathy
- Valid driver's license and reliable transportation