Job Description
Join TechGrowth Solutions Inc. and kickstart your career in technology with our comprehensive paid training program! We're urgently seeking motivated entry-level professionals to join our dynamic IT support team in sunny California. No experience required – we provide all the tools and mentorship you need to thrive in a fast-paced tech environment. Enjoy competitive compensation, full benefits, and clear growth pathways into specialized IT roles. Transform your passion for technology into a rewarding career with industry leaders committed to your success.
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat for internal and external clients
- Install, configure, and troubleshoot hardware/software systems including Windows OS and Microsoft Office Suite
- Document all IT incidents, resolutions, and asset changes in our ticketing system
- Collaborate with senior engineers to resolve complex technical issues
- Participate in ongoing training modules to develop networking, security, and cloud computing skills
- Assist with hardware inventory management and equipment lifecycle tracking
- Contribute to knowledge base articles and process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy with eagerness to learn technical concepts
- Strong problem-solving and analytical thinking abilities
- Excellent communication skills and customer service mindset
- Ability to work independently and as part of a collaborative team
- Valid California driver's license (for occasional equipment pickups)
- CompTIA A+ certification (will be provided during training)