Job Description
Are you looking to start a lucrative career in technology but lack the experience? Apex Tech Solutions is hiring Entry Level IT Support Specialists with paid training available immediately. We are a leading provider of IT solutions in Silicon Valley, dedicated to training the next generation of tech talent.
As a member of our team, you will not just be filling a position; you will be embarking on a career journey. Our structured mentorship program ensures you gain the technical skills and soft skills necessary to excel in the IT industry. If you are a motivated self-starter ready to learn, this is your chance to break into the tech sector without a degree.
What We Offer:
- Comprehensive Paid Training: We cover the cost of your certification prep.
- Competitive Salary: Starting at $18/hr with annual performance reviews.
- Health & Wellness: Full medical, dental, and vision coverage from day one.
- Career Growth: Fast-track promotion opportunities to Senior Tech and Team Lead roles.
Responsibilities
- Provide exceptional technical support to clients via phone, email, and remote desktop tools.
- Troubleshoot hardware, software, and network connectivity issues efficiently.
- Document all technical interactions and resolutions accurately in our ticketing system.
- Participate actively in daily training modules to master new technologies and protocols.
- Collaborate with senior engineers to solve complex technical challenges.
- Maintain a high level of customer satisfaction by resolving issues on the first contact.
Qualifications
- High school diploma or equivalent required.
- Basic computer literacy and familiarity with Windows/macOS operating systems.
- Strong communication skills with the ability to explain technical concepts to non-technical users.
- Eagerness to learn new software and adapt to changing technical environments.
- Ability to work full-time hours, including evenings and weekends as required.
- Valid driver's license is a plus.