Job Description
Are you a tech enthusiast looking to launch your career in Information Technology? InnovateTech Oklahoma is currently seeking a motivated Entry Level IT Support Specialist to join our dynamic team. We offer immediate hiring opportunities for driven individuals who are eager to learn and grow within a fast-paced corporate environment.
As a key member of our IT team, you will be the first line of support for our employees, ensuring seamless technology operations. We provide comprehensive training and mentorship, making this the perfect opportunity for recent graduates or career changers ready to break into the tech industry.
Why Join InnovateTech?
- Immediate start date available.
- Comprehensive training program for new hires.
- Career growth opportunities into Systems Administration or Network Engineering.
- Modern, collaborative work environment.
Responsibilities
- Troubleshoot Hardware & Software: Diagnose and resolve a wide range of technical issues facing employees, including desktops, laptops, printers, and network connectivity.
- Help Desk Support: Provide exceptional customer service by responding to help desk tickets via phone, email, and in-person support.
- Account Management: Assist in the setup, configuration, and maintenance of user accounts, security permissions, and access controls.
- System Updates: Monitor system performance and apply necessary patches and updates to maintain security and efficiency.
- Asset Management: Assist in the inventory tracking of IT equipment and the deployment of new hardware to staff.
- Vendor Coordination: Communicate with third-party vendors regarding repairs and service contracts.
Qualifications
- Education: High School Diploma or GED required; Associate degree in Computer Science or IT preferred but not mandatory.
- Technical Aptitude: Basic understanding of computer hardware components and operating systems (Windows/macOS).
- Communication Skills: Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Problem Solving: Strong analytical thinking and the ability to troubleshoot effectively under pressure.
- Enthusiasm: A genuine passion for technology and a willingness to learn new skills on the job.
- Availability: Must be available to work full-time, including occasional evening or weekend shifts.