Job Description
Are you ready to launch your career in the fast-paced world of technology? Apex Digital Systems is currently seeking a motivated Entry Level IT Support Specialist to join our dynamic team in Oklahoma City, Oklahoma.
We are looking for ambitious individuals who are passionate about solving problems and eager to learn. As a premier provider of digital solutions, we offer a comprehensive training program designed to turn enthusiastic beginners into industry experts.
Why Join Us?
- Career Growth: Clear pathways to senior IT roles and management positions.
- Modern Tools: Work with the latest hardware and cloud technologies.
- Supportive Culture: A collaborative environment where your ideas matter.
If you are ready to start your journey in IT, we want to hear from you.
Responsibilities
- Provide Tier 1 technical support and troubleshooting assistance to employees via phone, email, and in-person.
- Install, configure, and maintain hardware and software systems, including desktops, laptops, and printers.
- Perform regular system updates, patch management, and ensure network security protocols are followed.
- Assist in the setup of new workstations and user provisioning within the Active Directory environment.
- Document technical issues and resolutions in the helpdesk ticketing system to maintain a knowledge base.
- Collaborate with the senior IT team to improve internal processes and enhance user experience.
- Conduct basic network diagnostics to identify and resolve connectivity issues.
Qualifications
- High school diploma or GED required; Associate’s degree in Computer Science, Information Technology, or related field is a plus.
- No prior professional experience required—we provide comprehensive on-the-job training.
- Basic understanding of computer operating systems (Windows 10/11 and/or macOS) and peripherals.
- Strong problem-solving skills and a logical approach to technical challenges.
- Excellent communication skills with the ability to explain technical concepts to non-technical users.
- Must be authorized to work in the United States.
- Ability to work flexible hours, including occasional evening or weekend shifts.