Job Description
Launch Your IT Career in the Heart of the Bay Area!
We are urgently hiring a Entry Level IT Support Specialist to join our elite team in Oakland. If you are tech-savvy, eager to learn, and looking for a high-growth environment, this is the perfect role for you. We provide comprehensive training and a clear pathway for professional advancement. Don't wait—apply today to secure your spot in our growing department.
Responsibilities
- Diagnose Technical Issues: Identify, troubleshoot, and resolve hardware, software, and network problems for internal clients and customers.
- Provide User Support: Deliver exceptional service by answering tickets, resolving queries, and guiding users through technical solutions.
- System Configuration: Set up new workstations, configure printers, and ensure proper security protocols are followed.
- Network Maintenance: Assist in maintaining the integrity of our local area network (LAN) and wireless infrastructure.
- Inventory Management: Track hardware assets and software licenses to ensure accurate reporting and compliance.
- Documentation: Maintain detailed logs of all technical support interactions and system changes.
Qualifications
- Education: High School Diploma or GED required; Associate’s degree in IT, Computer Science, or a related field is preferred.
- Experience: No prior professional experience necessary; we are looking for raw talent and a willingness to learn.
- Technical Skills: Basic understanding of computer components, operating systems, and Microsoft Office Suite.
- Communication: Strong verbal and written communication skills with the ability to explain technical details to non-technical users.
- Problem Solving: Demonstrated ability to think critically and solve problems under pressure.