Job Description
Are you looking to kickstart your career in the heart of Silicon Valley? Silicon Valley Tech Solutions is currently seeking motivated individuals to join our growing team as Entry Level IT Support Specialists. We believe in nurturing talent from within and provide comprehensive on-the-job training to help you succeed in a fast-paced tech environment.
As a rapidly expanding firm, we are looking for candidates who are eager to learn, possess a strong work ethic, and are ready to contribute immediately. If you have a passion for technology and a desire to build a long-term career in IT, this is the perfect opportunity for you.
Why Join Us?
- Full training provided for all new hires.
- Competitive salary and benefits package.
- Opportunity for rapid career advancement.
- Work in a modern, collaborative office in downtown San Jose.
Responsibilities
- Provide first-level technical support to employees via phone, email, and in-person.
- Assist in the installation, configuration, and maintenance of computer hardware and software.
- Troubleshoot network connectivity issues and resolve technical problems efficiently.
- Monitor system performance and perform routine maintenance to ensure optimal uptime.
- Document technical issues and resolutions in the helpdesk ticketing system.
- Collaborate with senior IT staff to implement new technology solutions and upgrades.
Qualifications
- High school diploma or equivalent (Bachelor's degree in Computer Science or related field is a plus but not required).
- Basic computer literacy and understanding of operating systems (Windows/macOS).
- Strong communication skills with the ability to explain complex technical concepts to non-technical users.
- Willingness to learn new technologies and adapt to changing environments.
- Valid driver's license and reliable transportation (for occasional site visits).
- Professional attitude and a customer-service-oriented mindset.