Job Description
We are seeking a motivated Entry-Level IT Support Specialist to join our dynamic team in Cleveland, Ohio. If you are looking to start a career in technology and don't have prior experience, we provide comprehensive paid training to get you up to speed.
In this role, you will be the first point of contact for our clients, resolving technical issues and providing exceptional service. We value curiosity, a positive attitude, and a strong work ethic over specific technical degrees.
Why Join Us?
- Paid training program for career changers.
- Career advancement opportunities within a growing tech firm.
- Supportive and collaborative work environment.
Responsibilities
- Client Support: Assist customers with software and hardware issues via phone, email, and chat.
- Ticket Management: Log and track support tickets using our CRM system to ensure timely resolution.
- System Monitoring: Monitor system performance and report any anomalies to senior technicians.
- Training: Complete technical training programs and apply new skills to real-world scenarios.
- Communication: Clearly explain complex technical concepts to non-technical users.
Qualifications
- Education: High School Diploma or GED required.
- Experience: No prior technical experience required; just a willingness to learn.
- Skills: Basic computer literacy (Windows/Mac) and internet navigation skills.
- Personality: Excellent communication skills and a customer-first mindset.
- Availability: Must be available to work full-time hours, including weekends if necessary.