Job Description
Are you looking to kickstart your career in the tech industry without prior experience? Apex Digital Solutions is seeking motivated individuals to join our growing team as Entry-Level IT Support Specialists.
We believe in talent over tenure. Whether you are a recent graduate, a career changer, or someone looking for a fresh start, we provide comprehensive on-the-job training and mentorship to help you succeed. This is a fantastic opportunity to gain hands-on experience in a fast-paced corporate environment while earning a competitive salary.
Why Join Us?
• Comprehensive training program for all new hires.
• Clear career progression paths within the IT department.
• Collaborative and inclusive workplace culture.
Responsibilities
- Respond to incoming support tickets and resolve basic technical issues via phone and email.
- Assist in the installation, configuration, and maintenance of hardware and software.
- Perform routine system backups and ensure data integrity.
- Document technical issues and resolutions in our ticketing system.
- Collaborate with senior technicians to learn advanced troubleshooting techniques.
- Provide excellent customer service to internal and external stakeholders.
Qualifications
- High School Diploma or GED required.
- Basic proficiency with Microsoft Office Suite (Word, Excel, Outlook).
- Strong desire to learn and adapt to new technologies.
- Excellent verbal and written communication skills.
- Ability to work independently as well as part of a team.
- Reliable internet connection and a quiet workspace.