Job Description
Are you ready to launch a rewarding career in technology without any prior experience?
We are a dynamic, fast-paced company based in Charlotte, NC, looking for motivated individuals to join our growing team as Entry Level IT Support Specialists. We value potential over experience and are committed to providing comprehensive training to help you succeed.
In this role, you will be the first point of contact for our clients, resolving technical issues, managing tickets, and ensuring our systems run smoothly. This is a full-time position with excellent growth opportunities.
Responsibilities
- Provide exceptional customer support to internal and external clients via phone, email, and chat.
- Diagnose and troubleshoot basic hardware and software issues in a Windows and Mac environment.
- Manage and update ticketing systems to ensure all support requests are tracked and resolved efficiently.
- Assist in the deployment of new workstations and peripherals.
- Document technical solutions and maintain accurate logs of support interactions.
- Collaborate with senior technicians to learn advanced troubleshooting techniques.
- Maintain a clean and organized workspace and help with general IT department operations.
Qualifications
- High school diploma or equivalent required (Bachelor's degree in Computer Science is a plus but not mandatory).
- No prior experience required – we provide on-the-job training!
- Basic computer literacy with a strong understanding of operating systems (Windows/macOS).
- Excellent communication skills with a patient and professional demeanor.
- Strong problem-solving abilities and a desire to learn new technologies.
- Reliable internet connection and a quiet workspace are essential for remote support duties.