Job Description
Apex Digital Solutions is seeking ambitious, motivated individuals to join our growing team as Entry Level IT Support Specialists. We are looking for candidates who are eager to launch their careers in technology and are willing to learn. This is a fantastic opportunity to gain hands-on experience in a fast-paced corporate environment with room for rapid advancement.
As a key member of our support team, you will assist in maintaining our clients' technology infrastructure and providing exceptional service. We provide comprehensive training, so no prior experience is necessary—just a drive to succeed.
Responsibilities
- Troubleshoot: Assist end-users with hardware and software issues, including printers, laptops, and connectivity problems.
- Support: Provide first-level technical support via phone and email to ensure minimal downtime for our clients.
- Documentation: Accurately document technical issues, resolutions, and customer interactions in our ticketing system.
- Deployment: Assist in the setup, configuration, and deployment of new workstations and peripherals.
- Communication: Serve as a professional point of contact for non-technical staff regarding IT inquiries.
- Learning: actively participate in training programs to gain knowledge of network protocols and security best practices.
Qualifications
- Education: High school diploma or equivalent required; Associate’s or Bachelor’s degree in Computer Science, IT, or related field is a plus.
- Experience: No prior professional experience required; we value attitude and aptitude over experience.
- Skills: Basic computer literacy and familiarity with Windows and Mac operating systems.
- Soft Skills: Excellent verbal and written communication skills with a customer-first mindset.
- Availability: Must be available to work full-time, Monday through Friday.
- Location: Must be located in or willing to commute to New York City.