Job Description
Are you ready to launch a rewarding career in technology?
Apex Horizon Solutions is currently seeking motivated individuals for our Entry Level IT Support Specialist position on our Night Shift team. We offer comprehensive paid training and a clear path for career advancement. If you are based in Houston, TX or looking to relocate, this is your opportunity to join a fast-paced, industry-leading organization.
As a member of our night shift team, you will be the first line of support for our clients, resolving technical issues with professionalism and efficiency. No prior experience is necessary; we will teach you everything you need to know. Join us and turn your ambition into a successful career in Information Technology.
Why Join Us?
- Paid Training Program: No experience required. We invest in your future.
- Competitive Pay: $18 - $25/hour based on performance.
- Night Shift Flexibility: Work when you want with reduced office noise and stress.
- Career Growth: Fast-track promotion opportunities to Senior Tech and Management.
Responsibilities
- Diagnose and Troubleshoot: Identify, troubleshoot, and resolve hardware, software, and network issues for internal clients.
- Technical Support: Provide exceptional customer service via phone, email, and ticketing systems during night operations.
- System Maintenance: Perform routine system checks, software updates, and security patches to ensure optimal performance.
- Documentation: Accurately log all support tickets, resolutions, and customer interactions in our CRM database.
- Remote Assistance: Guide clients through technical procedures and remote access tools.
- Team Collaboration: Communicate effectively with day-shift teams to ensure seamless continuity of support.
Qualifications
- Education: High School Diploma or GED required.
- Availability: Must be available to work Night Shift (varied shifts, typically 6:00 PM - 6:00 AM).
- Computer Literacy: Basic proficiency with Microsoft Office Suite (Word, Excel, Outlook).
- Communication: Strong verbal and written communication skills.
- Problem Solving: Ability to think critically and troubleshoot issues under pressure.
- Reliability: A strong work ethic and punctuality are essential.