Job Description
Join the Apex Team and Launch Your IT Career
We are looking for ambitious, tech-savvy individuals to join our dynamic IT department as Entry Level Support Specialists. If you are eager to learn, possess a natural curiosity for technology, and want to work in the heart of New York City, this is the perfect opportunity for you.
At Apex Digital Systems, we don't just fix computers; we empower businesses with seamless technology solutions. We offer comprehensive training for the right candidates, ensuring you have the skills needed to excel in the tech industry.
Why Join Us?
- Career Growth: Clear pathways to Senior IT roles and specialized certifications.
- Modern Environment: Work in a collaborative, hybrid-friendly office in Manhattan.
- Competitive Benefits: Health insurance, 401(k) matching, and continuous learning stipends.
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and in-person assistance.
- Install, configure, and troubleshoot desktop computers, laptops, printers, and mobile devices.
- Monitor network performance and respond promptly to connectivity issues and hardware failures.
- Manage software updates, patch management, and ensure data security compliance.
- Document technical issues and resolutions in the internal knowledge base for future reference.
- Collaborate with senior IT staff on system upgrades and infrastructure projects.
- Conduct basic training sessions for new hires regarding company software and tools.
Qualifications
- High school diploma or equivalent; Associate’s degree in Information Technology, Computer Science, or a related field is a plus.
- Basic understanding of computer hardware components and operating systems (Windows/macOS).
- Familiarity with networking concepts (LAN, Wi-Fi, IP addressing) is highly desirable.
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent verbal and written communication skills with a customer-centric approach.
- Ability to lift and carry IT equipment up to 50 lbs when necessary.
- Willingness to obtain industry-recognized certifications (e.g., CompTIA A+) during employment.