Job Description
Are you ready to launch your career in Information Technology?
Apex Digital Solutions is urgently hiring motivated Entry Level IT professionals to join our dynamic team in New York City. We are looking for passionate individuals who want to start their journey in tech with a company that invests heavily in employee growth and training.
This is a fantastic opportunity for recent graduates or career changers looking to gain hands-on experience in a fast-paced corporate environment. We provide a comprehensive training program to bridge the gap between academic knowledge and real-world IT support.
Responsibilities
- Provide exceptional first-level technical support to employees via phone, email, and in-person.
- Install, configure, and troubleshoot hardware (laptops, printers, mobile devices) and software applications.
- Manage user accounts, permissions, and security protocols within Active Directory.
- Monitor and maintain local area networks (LAN) and wide area networks (WAN).
- Respond to and resolve help desk tickets in a timely and professional manner.
- Collaborate with senior IT staff to diagnose and resolve complex technical issues.
- Conduct regular hardware audits and assist in inventory management.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
- Strong interest in computer hardware, networking, and software troubleshooting.
- Excellent verbal and written communication skills with a customer-centric approach.
- Ability to work independently and collaborate effectively within a team environment.
- Willingness to learn new technologies and adapt to a rapidly changing IT landscape.
- Flexibility to work occasional overtime or attend weekend training sessions.