Job Description
Are you eager to launch a career in technology? Apex Digital Solutions is urgently seeking a motivated Entry Level IT Support Specialist to join our vibrant team in New York City. We are looking for individuals with a passion for problem-solving and a desire to learn the ins and outs of modern IT infrastructure.
As a member of our technical support team, you will be the bridge between our clients and our technology solutions. We provide extensive training and mentorship, making this the perfect environment for recent graduates or career changers looking to break into the IT sector.
Key Highlights:
- Competitive starting salary with annual performance reviews.
- Comprehensive benefits package (Health, Dental, Vision).
- Opportunity for rapid career advancement into System Administration or Network Engineering.
- Certification reimbursement programs.
Responsibilities
- Provide first-level technical support via phone, email, and remote desktop for hardware and software issues.
- Troubleshoot and resolve issues related to Windows operating systems, printers, and peripherals.
- Manage user accounts, permissions, and security access within the Active Directory environment.
- Assist in the deployment, configuration, and maintenance of office IT equipment.
- Maintain accurate and detailed documentation of all technical tickets and resolutions.
- Collaborate with senior IT staff to identify trends and improve overall system reliability.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent practical experience).
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
- Strong analytical thinking and problem-solving abilities.
- Excellent verbal and written communication skills.
- Willingness to obtain industry-recognized IT certifications (e.g., CompTIA A+).
- Ability to work in a fast-paced, collaborative environment.