Job Description
Are you ready to launch your career in technology? TechNova Solutions is seeking a motivated Entry Level IT Support Specialist to join our growing team in Minneapolis, MN. We are looking for eager individuals who are passionate about solving problems and eager to learn the ins and outs of modern IT infrastructure.
As an Entry Level IT professional at TechNova, you will be the first line of defense for our employees' technical needs. We pride ourselves on our collaborative culture and provide comprehensive training to ensure your success. If you are ready to turn your interest in computers into a rewarding profession, apply today!
Why Join TechNova?
- Competitive salary and comprehensive benefits package.
- Opportunity for rapid career advancement in a booming industry.
- Modern office environment with flexible PTO.
- Professional development and certification reimbursement.
Responsibilities
- Provide tier-1 technical support and troubleshooting for hardware, software, and network issues via phone and ticketing systems.
- Assist in the deployment, configuration, and maintenance of end-user devices, including laptops, printers, and mobile devices.
- Manage and respond to help desk tickets in a timely and professional manner.
- Conduct user training sessions on new software applications and security protocols.
- Collaborate with senior IT staff to identify and resolve complex technical problems.
- Maintain accurate documentation of IT assets and service requests.
Qualifications
- High school diploma or equivalent required; Bachelor's degree in Computer Science, Information Technology, or related field preferred.
- Basic understanding of computer hardware components and operating systems (Windows, macOS).
- Familiarity with Microsoft Office Suite and general computer literacy.
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent written and verbal communication skills with a customer-first attitude.
- Ability to work independently as well as part of a dynamic team.