Job Description
We are looking for a driven and motivated Entry Level IT Support Specialist to join our growing team in Milwaukee. As an emerging leader in the technology sector, we believe in nurturing talent and providing a clear path for career advancement. If you have a passion for technology and a desire to solve complex problems, this is the perfect opportunity to launch your career.
In this role, you will be the first point of contact for our employees, providing top-tier technical support and ensuring our IT infrastructure runs smoothly. We offer comprehensive training and mentorship to help you succeed in a dynamic environment.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware and software issues.
- Assist users with network connectivity, email setup, and account management.
- Install, configure, and maintain computer systems, peripherals, and mobile devices.
- Document technical issues and resolutions in the helpdesk ticketing system.
- Collaborate with senior IT staff to implement best practices and security protocols.
- Participate in regular system maintenance and upgrade projects.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field, OR equivalent work experience.
- Basic understanding of operating systems (Windows, macOS) and networking concepts.
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent communication skills with a focus on customer service.
- Willingness to learn new technologies and obtain relevant certifications.
- High school diploma or GED required.