Job Description
Welcome to the future of Miami’s tech scene. Brickell Tech Solutions is seeking a passionate Entry Level IT Support Specialist to join our growing team. If you are a recent graduate or a career changer looking to break into the IT industry, this is the perfect opportunity to launch your career in a dynamic, fast-paced environment.
In this role, you will be the first line of support for our diverse client base, helping to solve complex technical challenges with simple, elegant solutions. We pride ourselves on a culture of mentorship and continuous learning, offering you the chance to earn industry-recognized certifications while you work.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Opportunity to work in the heart of Miami’s financial district.
- Annual budget for professional certifications (e.g., CompTIA A+, Network+).
- Collaborative and inclusive team environment.
Don't let a lack of experience hold you back. We value potential and drive over pedigree. Apply today and start your journey with us.
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and in-person.
- Diagnose and troubleshoot hardware, software, and network connectivity issues.
- Install, configure, and maintain computer systems, printers, and peripherals.
- Manage software deployments, updates, and patch management.
- Assist in the setup and maintenance of local area networks (LAN) and wireless networks.
- Document all technical issues and resolutions in the helpdesk ticketing system.
- Conduct user training sessions on new software and security protocols.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent military experience).
- Basic understanding of Microsoft Windows and Office Suite.
- Familiarity with networking concepts, including IP addressing and DNS.
- Strong problem-solving skills and logical thinking abilities.
- Excellent written and verbal communication skills in English.
- Willingness to learn and obtain IT certifications within the first year.